Sun Life Preferred Pharmacy Network for specialty drugs

Frequently asked questions

  1. What is the Sun Life Preferred Pharmacy Network (PPN)?
  2. Which pharmacies are in the network?
  3. Are there additional services or benefits?
  4. What are Specialty Drugs?
  5. Where can I find out more information about the Sun Life PPN and participating pharmacies?
  6. The website asks for my policy number and member ID, where can I find them?
  7. Will there be an additional cost to me for using a pharmacy in the network?
  8. Will I need to use my drug card when visiting a pharmacy in the network?
  9. If I forget to bring my Sun Life drug card to the pharmacy, pay cash for my prescription and later submit my claim (either through the mail or electronically), will I still receive the reduced claim cost?
  10. Can I still have my prescriptions dispensed at a pharmacy that is not included in the network?
  11. Can I have my prescriptions dispensed at a pharmacy that is not in my home province?

 

Information for Plan Members

  1. What is the Sun Life Preferred Pharmacy Network (PPN)?

The Sun Life Preferred Pharmacy Network is a broad network of pharmacies that that offers a lower out-of-pocket cost when you shop for your specialty drugs at one of the participating pharmacies using your Sun Life drug card.

 

  1. Which pharmacies are in the network?

The Sun Life PPN is one of the largest specialty pharmacy networks available (outside Quebec) to plan members for specialty drugs. The network includes a range of familiar     national banners or chains as well as a number of independent pharmacies, and regional outlets. In addition, plan members will also have access to home-delivery services (where available) for their specialty drug prescriptions. Due to specific provincial requirements, the network excludes Quebec pharmacies at this time, but there are still valuable benefits for plan members residing in Quebec (see question 3).

You can search for participating pharmacies near you (excluding Quebec) here

 

  1. Are there additional services or benefits?

 You can take advantage of a few benefits that are not sponsored by Sun Life. These include:

  • A range of services that may be offered by the pharmacies participating in the Sun Life PPN, including (where available): home delivery, nursing services, injection services, infusion services, multiple sclerosis programs, cardiovascular risk assessment & blood pressure check, immunization clinics/services, travel immunization clinics, smoking cessation clinics, e-refills, as well as tailored and targeted counselling.
     
  • You may choose to speak with McKesson Canada, an expert with patient assistance programs, about co-pay assistance counselling which includes assistance with navigating and applying for government and manufacturer financial assistance programs. Rest assured that any information you share with McKesson Canada regarding co-pay assistance will not be shared with Sun Life or your plan sponsor. You can contact them yourself at any time (see question 5). McKesson Canada's counselling is available across Canada, including Quebec.

 

  1. What are Specialty Drugs?

Sun Life's Preferred Pharmacy Network focus at this time is on specialty drugs. These are certain drugs that require authorization from Sun Life before you are covered for them under your plan. They are prescribed to treat conditions such as cancer, rheumatoid arthritis and hepatitis C, among others.

 

  1. Where can I find out more information about the Sun Life PPN and participating pharmacies?

We've created a dedicated website that provides information as to where you can find a Sun Life PPN pharmacy in your community. Alternatively, you can speak with a Sun Life PPN advisor to find a pharmacy near you and ask any questions about the value-add services.

Sun Life PPN website: mysunlife.ca/sunlifepharmacynetwork
 

To speak with a Sun Life PPN advisor:  
Call 1-855-885-6425 between Monday to Friday 8 a.m. – 8 p.m. ET

 

  1. The website asks for my policy number and member ID, where can I find them?

You may have received a letter from Sun Life welcoming you to the Sun Life PPN. You policy number and member ID are provided at the top of the letter.

Please note that your policy number and member ID are not required to access the website, but will allow you to confirm that the drug you are taking qualifies for the reduced claim cost. You can find a participating pharmacy via the website without entering this information.

 

  1. Will there be an additional cost to me for using a pharmacy in the network?

There is no additional cost for you to fill your prescription at a participating pharmacy.

 

  1. Will I need to use my drug card when visiting a pharmacy in the network?

Yes, in order to benefit from the Sun Life PPN, you must use your Sun Life drug card when shopping at pharmacies in the network.

 

  1. If I forget to bring my Sun Life drug card to the pharmacy, pay cash for my prescription and later submit my claim (either through the mail or electronically), will I still receive the reduced claim cost?

No. You must use your Sun Life drug card when you purchase your prescribed specialty drug to receive the reduced claim cost.

 

  1. Can I still have my prescriptions dispensed at a pharmacy that is not included in the network?

Of course you are able to shop at any pharmacy of your choosing, and your Sun Life coverage will not change. If you shop at a pharmacy that is not included in the Sun Life PPN, you will not benefit from the Sun Life PPN reduced claim costs.

 

  1. Can I have my prescriptions dispensed at a pharmacy that is not in my home province?

We encourage you to have your prescriptions filled in the province where you reside to ensure coordination with any applicable provincial programs. If you do fill your prescriptions at a pharmacy outside of your province, you risk not taking advantage of any provincial programs that may apply to you.